FAQ

Creating an account at WinBiz Casino is quick and simple. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details, including your name, date of birth, email address, and physical address. Choose a username and a strong password, select your preferred currency (USD or EUR), and agree to our terms and conditions. Verify your email address by clicking the link we send you, and your account will be ready to use. The entire process takes about 2-3 minutes, and once completed, you can make your first deposit and claim your welcome bonus of 100% up to €500.

WinBiz Casino offers new players a generous welcome bonus of 100% up to €500 on their first deposit. To claim this bonus, simply create an account, navigate to the cashier section, and make a qualifying deposit (minimum amounts vary by payment method but typically start at €20). The bonus will be automatically credited to your account, doubling your initial deposit up to €500. For example, if you deposit €200, you'll receive an additional €200 in bonus funds, giving you €400 to play with. Remember that this bonus comes with wagering requirements that must be fulfilled before any winnings can be withdrawn. Always review the current terms and conditions on our promotions page for the most up-to-date information.

WinBiz Casino offers a variety of secure payment methods to accommodate our players' preferences. You can make deposits using major credit cards including Visa and MasterCard, as well as e-wallets such as Neteller, Skrill, and ecoPayz. We also accept AstroPay Card for added convenience. All deposits are processed instantly, allowing you to start playing right away. For withdrawals, you can use the same methods, with processing times varying from instant for e-wallets to 3-5 business days for credit cards. We support transactions in both USD and EUR currencies. All financial transactions are protected with advanced encryption technology to ensure your banking information remains secure at all times.

Wagering requirements at WinBiz Casino typically range from 30x to 40x the bonus amount, depending on the specific promotion. For our welcome bonus of 100% up to €500, you'll need to wager the bonus amount 35 times before requesting a withdrawal of any associated winnings. For example, if you receive a €100 bonus, you must place wagers totaling €3,500 before withdrawing. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack and roulette may only contribute 10-20%. Some games may be excluded entirely. Remember that there's often a time limit (typically 30 days) to complete the wagering requirements. Always check the specific terms for each bonus you claim, as requirements may vary between promotions.

WinBiz Casino offers an extensive collection of games from top-tier providers including Evolution Gaming, Microgaming (Apricot), NetEnt, NYX Gaming, and Yggdrasil. Our game library features hundreds of options across multiple categories. You'll find classic and video slots with various themes and features, including progressive jackpots with life-changing potential. Our table game selection includes multiple variants of blackjack, roulette, baccarat, and poker. For an authentic casino experience, check out our live dealer section powered by Evolution Gaming, featuring real-time games with professional dealers. We also offer specialty games like bingo, keno, and scratch cards. Our partnership with leading software providers ensures high-quality graphics, smooth gameplay, and fair outcomes across all our games.

Yes, WinBiz Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly on both iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The responsive design automatically adjusts to your screen size, providing an optimal gaming experience whether you're using a phone or tablet. Nearly all of our games are mobile-compatible, including slots, table games, and live dealer options from providers like Evolution Gaming, NetEnt, and Yggdrasil. All account functions—deposits, withdrawals, claiming bonuses, and contacting support—are accessible on mobile. The mobile experience maintains the same high security standards as our desktop site, ensuring safe and private gaming on the go.

Account verification (KYC) at WinBiz Casino is a standard security procedure required before your first withdrawal. To complete verification, log into your account, navigate to the 'My Account' or 'Verification' section, and upload clear, color copies of the required documents. These typically include: a valid government-issued photo ID (passport, driver's license, or national ID card), proof of address issued within the last 3 months (utility bill or bank statement), and proof of payment method ownership (photo of credit card showing the first 6 and last 4 digits, or screenshot of e-wallet account). Our security team will review your documents within 24-48 hours and notify you once verification is complete. This one-time process helps protect your account from unauthorized access and complies with our regulatory obligations.

Withdrawal processing times at WinBiz Casino vary depending on your chosen payment method. After requesting a withdrawal, our team first reviews the request within 24-48 hours. Once approved, e-wallet withdrawals to Neteller, Skrill, and ecoPayz are typically completed instantly or within a few hours. Credit card withdrawals to Visa and MasterCard generally take 3-5 business days to reach your account. First-time withdrawals require account verification (KYC), which may add additional processing time if you haven't completed this step already. We recommend verifying your account early to avoid delays. Withdrawal limits vary by payment method and player VIP status, with minimum withdrawals starting at €20. Remember that pending withdrawals can be canceled from your account dashboard if you change your mind before processing is complete.

Yes, WinBiz Casino operates under a valid gaming license (specific licensing authority details would be provided here), ensuring we meet strict regulatory standards for fair play, security, and responsible gambling. Our license requires us to implement robust age verification procedures, maintain segregated player funds, and submit our games for regular testing by independent agencies to verify fair outcomes. All games on our platform use certified random number generators (RNGs) to ensure completely random and unbiased results. We also adhere to strict data protection regulations to safeguard your personal and financial information. Our licensing information is displayed at the bottom of our website, and we operate with full transparency regarding our terms and conditions. This regulatory oversight provides players with the assurance that WinBiz Casino is a legitimate and trustworthy gaming destination.

WinBiz Casino is committed to promoting responsible gambling through several player protection tools. You can set deposit limits (daily, weekly, or monthly) to control your spending, and implement session time limits to manage how long you play. We also offer reality checks—periodic notifications about your playing time—and self-assessment tests to help you evaluate your gambling habits. If you need a break, our time-out feature lets you temporarily suspend your account for a period from 24 hours to 6 weeks. For longer-term concerns, we provide a self-exclusion option that blocks access to your account for 6 months or more. All these tools can be accessed in your account settings or by contacting our support team at info@winbizcasino.com. Additionally, we partner with problem gambling organizations and provide links to professional help resources for those who need additional support.

WinBiz Casino offers customer support primarily through email at info@winbizcasino.com. Our support team is knowledgeable, professional, and committed to resolving your inquiries promptly. While we strive to respond to all emails within 24 hours, many issues are addressed much faster. For commonly asked questions, this FAQ section provides immediate answers to help you find information quickly. We recommend checking here first before contacting support. When emailing our team, please include your username (never your password), a clear description of your question or issue, and any relevant screenshots if applicable. This helps us provide faster and more accurate assistance. Our support team can help with account questions, deposit and withdrawal inquiries, bonus information, technical issues, and any other aspects of your gaming experience at WinBiz Casino.

Yes, WinBiz Casino rewards loyal players through our comprehensive VIP program. Membership is automatic—you'll begin earning loyalty points from your very first real-money wager. As you accumulate points, you'll progress through multiple VIP levels, each offering increasingly valuable benefits. These perks include higher withdrawal limits, faster cashout processing, personalized bonuses, dedicated account managers, exclusive promotions, and special gifts on birthdays and anniversaries. Higher-tier VIP members also enjoy reduced wagering requirements on bonuses and invitations to exclusive events. Your loyalty points can be converted to bonus funds according to your VIP level, with better conversion rates at higher levels. Your VIP status is reviewed monthly based on your activity and deposit levels. To check your current status and available points, simply visit the VIP section in your account dashboard after logging in.